(I still have to film and upload spoken word)

Spoken Word:

Welcome to Tim Hortons, what can I get for you today? On second thought, I’ll decide. Today you will be having a manner lesson, and I will be explaining the basic common sense unspoken rules that most of you should already know, but many seem to not. If you couldn’t tell already I work at Tim Hortons, and it’s a pretty good job when costumers aren’t complete… fiddlesticks. You’d think people would already know how to treat another human with the teeniest bit of respect… but I guess I wouldn’t have a speech this year if they did.

My first and most important rule is one you all should have been taught since you first learned to talk. Use your manners! I’m not saying you need to add a please and thank you after every word, but maybe don’t start off our very first interaction EVER with an “I need a coffee”. You may very strongly want a coffee, but if coffee is on your need list you really need to start doing some charity work. Another part of manners is yelling. You need to understand that my co-workers and I control very little around the store, and you yelling at us for lights being out, menu boards not being updated, and not having certain items at the time is completely out of our hands. Heck, you should be happy about that, do you really want a bunch of teenagers controlling what happens to your food. Didn’t think so. We are simply the spokes people for your food. How many of you yell at Tony the Tiger for having too much sugar in your frosted flakes? Probably none of you. I hate to break it to you but yelling at us will have the exact same impact as if you were to yell at him. I’m not kidding when I say we control absolutely nothing, so save your breath. On the yelling note, we do not want you in there for more than 2 minutes just as much as you don’t want to be in there for more than that. We will do everything in our power to get everything you’ve ordered to you as fast as we can, but when you order the entire freaking menu in a rush. That more than likely won’t happen. I don’t care if you ordered “just a bagel” when there are 10 people in front of you who ordered “just a bagel too… AND MORE”. You nagging like a 2 year old princess won’t speed up your speed of service. It might actually slow it down, depending on if we decide to be petty or not. Now that’s just the inside, drive thru pfffff

Please don’t role up to the speakers and scream “HELLLLOOOOOOO”, I don’t do that at your work place, so don’t do that at mine. I don’t care if you think you’re being nice. Save the talk for when I am able to talk. Do you start talking to somebody when they’re sleeping, no wait for them to wake up, and don’t try to wake them up. It’s not that hard of a concept to understand. We know you’re there, and we’re trying to get everything the people in front of you ordered put together, so we can take your order and solely focus on you. Please understand that I have to grab every single thing they ordered before they get to the window, including smoothies, soups, doughnuts, Tim-bits, muffins, cookies, lemonade, lattes, iced coffee’s, yogurt, oatmeal, and croissants… Just to name a few. And if you don’t scream in my ear I could have it all done in less than a minute. Patience is a virtue, and I simply don’t care if you’re late to anything. Don’t wait in the line if you know you have somewhere to be. Also never ask me why the line is so long. I didn’t jump in people’s cars, and drive to Tim Horton’s for the sole reason of making a line. That’s on you, and you being in the line contributes to the length of it soo, please order your coffee, pay your bill and get the heckle out of my drive thru. Oh and have a great day!

1. Two things I did well

The first thing I feel I did well on was my speaking in general, I typically start to stutter and shake quite a bit when presenting in front of people, but this time I felt as though I had it a little more under control. The second thing I think I did well on was making it entertaining. My speech was definitely a lot of complaining, but I feel as though I did it in a humorous way.

2. Two things I need to improve on

I need to improve on my speed, I was talking very fast during my spoken word. I could also work on talking about less things but expanding much more on them.

3. Obstacles I encountered and the solution

An obstacle I encountered was that I had too many important things to mention, but wasn’t sure how to integrate them. I solved this by categorizing them, and then integrating them into the category that they could belong in. Another obstacle was having really bad stage fright, I solved this by practicing to the point where I could zone out and not have to worry about forgetting my speech. I didn’t focus on people looking at me, but rather the back wall.

4. Stuff to work on next year

Next year I will work on making my spoken word less funny and possibly more serious. I will also work on controlling my pace and fiddling. I will also try to make it a little bit shorter, but with more detail.