View of building from back

Front Reception desk in office

Father working in cubicle

I got to experience quality control testing

Father showing me inventory in storage warehouse

Name of Host: Rafael Sevilla – Relationship to you: Father

The Interview

1. What is your job title? Customer Service Supervisor, Logistics & Supply Chain Specialist

2. Job Description? Oversee inventory, warehousing and manage freight distribution of products all over Canada

3. Duties/Tasks:

Arranging carrier for distribution of product

Planning & forecasting inventory

Helping CSR & warehouse

Solving problems in case of returns due to either damage or wrong item that was shipped

4. Training? Cross trained in different departments & areas within the company

5. Things I like about this job?

I enjoy the perks we get from time to time for doing a good job, being it a hockey ticket, gas allowance, lunch out, shows that management cares for everyone

6. What are some things you dislike about this job?

When it’s sunny/nice weather and we’re stuck inside

7. How do you anticipate this job changing in the next 5 years or so?

CSR plays a very important role in any, if not all businesses, especially in the retail industry, and it will be here to stay for years to come.

Reflection

1. Give three reasons why you would like this job

a. The perks (like mentioned in the interview)

b. Variety of duties (movement, not stuck in a single cubicle all the time)

c. There has to be interaction between individuals

2. Give three reasons why you would not like this job

a. I’m worried that after awhile I will lose all interest in the job

b. Even though you do move around I don’t sit well with being in the same spot most of the time

c. The journey to the office (there and back) and the work times

3. How I’m seeing it right now I don’t think it’s for me, It doesn’t strike me as a job I would want to follow (for now, since interests and ideas change).

4. TOKTWD is a good idea, it gives those entering highschool an idea of work, or an idea of what they want to follow. It’s certainly good because a lot of students still don’t know what they want to do and I think this helps them decide what they want to look for and what they don’t want in a career.