Name of Host: Dave Raggett   Relationship to me: father

job title: network technician

job description: Remote diagnostic testing and resolution on large business telephone services

what duties he performs at his job: Remote testing of the telephone services, assist outside field technicians, assist fraud management team to reduce unauthorized toll on customers services

What qualifications do you have for this job in the following areas:

Training? 28 years of telecommunications experience

Education? Bachelor of arts degree with an economic major

Experience 28 years of telecommunications experience

Skills and attributes (personal qualities)? Analytical thinking, team player, customer service skills and ability to work well under pressure and meet deadlines

What are some of the things you like about the job

• Enjoy helping people
• The challenges of resolving complex problems
• Ability to perform job with minimal supervisions as well as working independently also as a team

What are some of the things you dislike about this job

• Shift schedules are not the greatest
• Standby shifts are a pain
• Sometimes you are required/ scheduled to work on holidays and off non normal hours which sometimes can have an effect on your everyday life

How do you anticipate this job changing in the next 5 years or so?

The internet and VOIP (voice over internet protocol) are creating new technologies for businesses to use. Telecommunications are adapting to offer services using these technologies. This job is adapting to support the customers with these new services.

Student Reflections

1. Give three reasons why you would like this job (be specific):

• Seven and a half hour day instead of an eight hour day
• You have the capability to work from home
• This job allows you to advance into other sections in the company

2. Give three reasons why you would not like this job (be specific):

• I do not want to be in front of a computer the whole time that I am working
• It has many shifts that are not usual for example 1-11pm
• It doesn’t have a regular work week schedule (Monday to Friday) sometime you have to work Sunday to Wednesday or Tuesday to Saturday.

3. Is this job for you? Why or why not?

This job is typically not for me, I don’t see myself working in the same spot that my dad is right now. I don’t have a passion of doing what he does, he likes what he does at his work but I don’t share the same passion as him. I wouldn’t enjoy working as a network technician.

4. Explain the value of the TOKTW experience in relation to your ideas about your post secondary (after high school) plans (education?, training?, travel?, work?).

• It helps knowing what your career is going to be in the future and having the chance to see if the job that your parent is doing right now is helpful because you are able to see if you enjoy the job that they are doing and if you share the same passion as them. It’s just one less job you have to look in to in the future when you are looking for the career that you’re going to have for the rest of your life.