WHAT PROBLEMS MIGHT WE RUN INTO?
- We may be unable to solve a technology problem on our own/at all (compute broke down, requires repair, complicated procedure we are unfamiliar with, etc.)
- By the end of the year noone utilizes/needs help from the Wave (extreme worst-case scenario)
WHAT SKILLS DO WE NEED TO COMPLETE THIS PROJECT? HOW CAN WE ATTAIN THESE SKILLS?
- Troubleshooting skills (being able to identify the core problem)
- Customer service (being kind + respectful to whoever we are helping)
- Confidence in talking to others
- Patience with customers (taking the hits, letting them pour out their frustration on you and not returning anything back)
All these skills are gained through practice and experience, and advice and knowledge on troubleshooting procedures can be taught by Mr. Gee and other LIF teachers.
extremely rough timeline:
gain confidence in troublehooting and public relations skills
This step is definitely an ongoing and continuous step in the process of helping at the WAVE, although within the first few months from September to November will be key in gaining the skills necessary for the rest of the year.
familiarizing and mastering innovation hub materials
Becoming a reliable source to help educate others about the technology available in the Innovation Hub can be another step for the support team to become more integrated and involved in the Riverside Community.
mastering the basic skills and more for the 3d printer, micro:bits, craft cutter, and pin maker can be mastered around a month at a time, and being able to facilitate all 4 materials profficiently by the end of the year. Micro:bits can be explored from October to December, 3d printing until January, the craft cutter until mid February, and the pin machine for the rest of February since it is less complicated than others. this gives the support team 4 months with fully competent skills within all aspects of the innovation hub.